Toshkent Logistics: Multi-courier SaaS for Uzbek SMBs

Uzbekistan's booming e-commerce sector had fragmented logistics infrastructure. Small merchants and mid-market retailers were forced to manage accounts across multiple courier platforms—Aravoy, Click, Uzexpress, and others—each with clunky APIs and no unified tracking. This created operational chaos, duplicate manual work, and customer confusion.

We built Toshkent Logistics, a cloud-based SaaS platform that centralizes shipment management across 12 local and regional couriers. The system automatically routes orders to the cheapest available carrier, consolidates tracking data in real-time, and exposes a simple REST API for e-commerce platforms to integrate. We added multilingual customer notifications (Uzbek, Russian, English) and real-time SMS/WhatsApp updates.

The platform now processes 287,000 shipments daily with a 0.3% error rate—remarkably low for a region with inconsistent last-mile infrastructure. Merchant onboarding takes 10 minutes, and merchants save an average of 18% on shipping costs through smart routing. Customer satisfaction jumped 52% because delivery transparency eliminated the mystery of "where's my package?" Toshkent Logistics now powers 40+ e-commerce businesses across Uzbekistan, generating $2.1M in annual revenue.